Try before you pay: every device gets a free 7-day trial with the full app, so you can check that Fenris Player works with your device and your playlist before buying anything.
1. The 14-day right of withdrawal
In the EU, consumers who buy online normally have 14 days to withdraw from the purchase. For digital content that is delivered immediately, that right ends once delivery starts, but only if you explicitly asked for it to start right away and acknowledged that you lose the right (Dutch Civil Code, article 6:230p).
An activation starts the moment your payment is confirmed. That is why the checkout asks you to tick a box confirming exactly this. Once your activation has started, you cannot withdraw from the purchase except in the cases below.
2. When you always get your money back
- You were charged but the activation was never applied to your device.
- You were charged twice or the wrong amount because of an error.
- The app does not work as described on a supported device and we cannot fix it within a reasonable time. This is your legal guarantee; depending on the problem the refund is full or proportional.
- We end your activation without a good reason under our terms. You get back the unused part.
Problems with a playlist or with your content provider's streams are not a fault in the app, so they are not a reason for a refund. If you are not sure where a problem comes from, contact us and we will help you find out.
3. Lost activation is not lost money
If your activation disappears after a reinstall, a reset or on a new device, you do not need a refund: we move your remaining time to your new device code for free. See how activation recovery works.
4. How to ask for a refund
- Email info@fenrisplayer.com with your device code, the date of payment and, if possible, the Stripe receipt.
- Tell us what went wrong. For a technical problem, mention your device and what you see on screen.
- We reply within 5 working days. An approved refund goes back to the original payment method through Stripe within 14 days of our decision. Your bank may take a few more days to show it.
A refunded activation ends: the days you paid for are removed from the device.
5. No automatic charges
Fenris Player has no subscription. We never charge you again unless you start a new checkout yourself, so there is nothing to cancel.
6. Model withdrawal form
If the right of withdrawal still applies to your purchase, you may use this form, or simply email us the same information. You do not have to use it.
To: Fenris Player, info@fenrisplayer.com
I hereby give notice that I withdraw from my contract for the following digital content: Fenris Player activation,
Ordered on: ………… Device code: …………
Name of consumer: …………
Date: …………