You can ask us to delete the personal data we hold about you at any time. There is no account to close; the app is linked to us only through its device code.
1. How to ask
- Open the app and note the device code shown on the activation screen or, once activated, on the Account screen.
- Email info@fenrisplayer.com with the subject "Delete my data" and the device code. For newsletter or contact-form data, the email address you used is enough.
- We confirm the deletion within one month, usually much sooner. We may ask for a detail only the device owner would know, such as the playlist name, to make sure the request is really yours.
2. What we delete
- The device record: device code and key, device ID, platform, app version, IP addresses and licence status.
- All playlists linked to the device, including their addresses.
- Your contact messages and your newsletter subscription.
After deletion the app on that device goes back to the activation screen. Any remaining trial or paid time is lost.
3. What we have to keep
- Payment records (order, amount, date, Stripe reference) for 7 years, because Dutch tax law requires it. We keep them only for that purpose.
- The hashed device fingerprint that shows a device already used its free trial, for up to 2 years after that trial. It is a one-way hash, not your device's actual identifiers, and we keep it only to prevent repeated free trials.
4. Data on your own device
Watch progress, settings, your parental PIN and the cached playlist live only on your device. Uninstalling the app removes
them. On Windows you can also delete the folder %APPDATA%\Fenris Player.
5. Only want to stop emails?
Use the unsubscribe page or the link in any email. That removes your address straight away.
More detail in our privacy policy.